Complaints Policy

Scope

This policy covers complaints about privacy handling, factual accuracy, access barriers, and website conduct.

How to submit

Email customer@crexalonmmphakiu.world with subject line “Complaint”, page URL, and a clear description of the issue.

Response windows

• Acknowledgement: usually within 2 UK business days.
• Substantive response: typically within 10 UK business days.

Escalation

If your complaint concerns personal data, you may contact the ICO at ico.org.uk.